Cannot get verification code because the phone number has been changed

[henry-lee-cheuk]

After entering password, I've only the option to receive verification code via phone number. I tried "in a different" and then answer some questions. But I prompts "something in our end, we're on it". I tried a few weeks and the problem persists.

[TurboTaxSusan]

Please try using this link to recover your account and change the phone number: Recover my account