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@CLHOGGE Depending on the software you are using, the instruction are different. We recommend you to review the entries of your dependent(s) and the expenses and we invite you to visit this link: How do I enter child care expenses in TurboTax?
We also suggest you verify this info:
1. Age and dependency of the child
To be eligible, the child must meet any of these 2 conditions: the child is under 16 years old, has a physical or mental impairment.
2. Relationship and income.
You can claim the expense for your child or your spouse/common-law partner's child. Alternatively, you can claim the expenses if the child was dependent on you or your partner and had a net annual income of $15,000 or less.
3. Reason for child care.
You paid someone to look after the child so that you or your partner could: earn income from a job, operate a business alone or as an active partner conduct grant-funded research or similar work, attend a full-time or part-time educational program.
4. Residency and location of child care.
Typically, you're only eligible if the child-care services were provided in Canada by a Canadian resident while the child lived with you.
Thank you for choosing TurboTax.
Intuit this is truly Embarrassing! There are dozens of complaints posted here going back 6 months and nothing has been done about this. I just spoke to your support about why my federal Child Care Expenses are not showing up in line 21400 and my Net Income and why TurboTax is failing to submit form T778 and the response I got is that I don't qualify for my FEDERAL (!!) tax credits based on a PROVINCIAL (!!) income test. I get it! this stuff is complex and has many moving pieces but you are WRONG in your interpretation and that's baked into your online app. I had to contact the CRA, figure out that I have to manually change my return and submit form T778 by mail to get my child care expenses for which according to the CRA I do qualify. DO BETTER INTUIT!!! I WILL BE POSTING THIS FURTHER ONLINE and will send an ESCALATION email
Jlkc
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morestes2
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taxdad01
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