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    gustavonunez
    New Member

    CRA Result Code: 15

    I am filing for myself and my wife. I have submitted my tax return however NETFILE is showing "rejected" for my wife with a result 15 and your account is locked message.
    Yesterday, I talked with CRA with two different representatives which both confirmed that both of us CRA account is unlocked.
    Its not our first tax return.

    image.png

    Her CRA account is not locked.image.png


    Does anyone have the same situation?   

    posted
    ‎February 22, 2024 6:51 PM
    last updated ‎February 22, 2024 6:51 PM
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    1 Reply
    TurboTaxGinette
    Moderator
    Moderator

    CRA Result Code: 15

    As the message indicates, in order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

    ​​​​​​​Thank you for choosing TurboTax.

    ‎February 23, 2024 5:34 AM
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