Hello,
I have a T5/RL3 slip with an amount on box13/case D only. Turbotax keeps showing the same error even if i completely delete the slips:
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Can someone provide help on how to fix this error please?
Thank you
This is how to properly enter your T5 slip and Releve 3 when using TurboTax CD/download
The Entering your federal T-slips and relevé slips step appears.
The T5 - Investment Income step appears.
Note: If the slip is for joint investment with your spouse/partner, enter the portion that you’re claiming where it says Your percentage.
If you’re preparing your return together with your spouse/partner's return:
The Relevé 3 - Investment Income step appears.
The T5 - Relevé 3 - Summary step appears.
If after you are sure it was entered correctly- and the same error occurs please contact our customer service so that they can view your screen and assist with the error.
I have tried that a number of times, even downloading the information from the CRA and Revenue Canada site.
I can netfile with CRA but it does not let me netfile with Revenue Quebec.
There must be a bug in your software.
I have the exact same problem!
Thanks for the feedback. I think I started getting the problem when I started importing the information from CRA and RQ. If I recall correctly, I finally deleted the imported data, saved the TTF file, then restarted Turbo Tax, and then manually entered the forms manually. I will try this again.
I have the same issue. I have deleted the imported data form the T5/RL3 and rekeyed manually. Still getting the same error. This is occurring when entering interest only. This must be a bug. Does anyone have a solution?
I deleted the information by first setting all entries to zero in both federal and provision returns, then going into easy forms and deleting the entries there. I then saved the file, restarted Turbo Tax and manually keyed in the entries using easy form. It worked this time. Good luck. I am certain this is a Turbo Tax problem since something is not calculating correctly using downloads from the federal and provincial sites.
I am surprise that TurboTax has not addressed this problem from when it first surfaced 4 years ago.
Thank you for your feedback, we will be sure to advise the proper team of this issue in TurboTax Desktop.
Thank you . I tried importing the slips but deleting the T5/RL3 before populating the forms but it seems to me like there is a flag set that I could not remove and still got the error even without entering the slips. My only other alternative was to start over all manually. So I gave up and mailed it in. Looking forward to having this fixed for next year.....
what is the solution?
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