Error in Software - Claims I have an amount in Box D of RL 19

[2000Nouba]

I hat not filled or downloaded a REL 19 nor do I receive anticipated payment of this credit.  The software gives me an error message when I enter expenses incurred to stay at home saying I can't claim those if I filed a REL 19 but its not the case.

[TurboTaxSusan]

What is the exact error message that you are getting? 

Are you using TurboTax CD/Download or TurboTax Online?

[2000Nouba]

Thanks for replying quickly.  Here is the message.

You have received advance payments of the Tax Credit for Home-Support Services for Seniors reported on the RL19 box D and you have also entered an amount for eligible services for which you did not apply for advance payments. You do not have to enter any other amounts. Revenu Québec will calculate the additional amount to which you are entitled.

Fix

I have been using the software for 10-15 years so am quite familiar and I do the taxes for 8-9 people in the family (in-laws etc.).  I do not have a REL 19 nor have I entered anything with regards to anticipated payments of credits (Quebec taxes).  Thanks

ALSO ITS TURBOTAX ONLINE

[TurboTaxBrenda]

We suggest speaking to our phone support team who can verify and escalate the issue by viewing your screen.

Thank you for choosing TurboTax.

[2000Nouba]

I did so yesterday.  After verifying my files with 2 different browsers.  The specialist proceeded to created a dummy filling and realized I was right.  There is an error in Turbotax on Quebec Tax Credits for Seniors in you have not filed for anticipated credits and you have expenses not included in your rent.  They are looking into it.