getting this message when i netfile my aprents taxes

[AndyTH]

The entry for province or territory of self-employment is not the same as your province of residence at December 31st. Your return is not eligible for NETFILE.

My parents changed province in april 2025.  they are both fully retired and not self employed

[TurboTax_Susan]

If you've entered an amount from any of the boxes on the slips listed here, you have what the CRA considers to be self-employment or business income:

• T4 slip: box 81, 82 or 83
• T4A slip: box 20 or 48
• T4A slip: box 28 and you answered Yes to the question Does the income declared in Box 028 consist of fees collected for services you provided? in TurboTax Online
• T3 slip: box 24 (foreign business income)

If you have an amount in any of these boxes, TurboTax will ask additional questions to report the income as self-employment/business income. You only need to answer basic information, such as business name and address (can be your own), industry code, and fiscal period (Jan 01 to December 31). 

If you are still not able to resolve this issue, please contact our phone support team for more assistance.