How do you resolve Netfile Error Code 95365? I received this code when filing my return and none of the error conditions are present in my return.

[memacyk]

Is this something that Turbotax is resolving?

[TurboTaxAniqua]

We are aware of this issue and working with the CRA on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Thank you for choosing TurboTax.

[memacyk]

Thank you. How will users know when the issue is resolved so we can file without the risk of an error response?

[ronaldoh]

Yes - have the same issues.  Hopefully the techies will be directed to the problem and a revised update will be released soon.  

[TurboTaxAniqua]

@memacyk

We are aware of this issue and working with the CRA on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Thank you for choosing TurboTax.

[SourKraut]

Today March 25. I am also receiving netfile error code 95365.  I have a capital gain from box 21 on T3 slip. Turbo Tax program should carry this amount to Line 68140 in Chart A of T936.  But the Capital Gain amount from the T3 slip  is not transferring over. Without that entry CRA will not accept the tax return.  If I override to do the entry CRA will not accept the tax return.  You have said Turbo Tax is working on the problem. I just thought this explanation might help.  I'm waiting your fix. So if I see an available update does that mean the program problem is fixed.  

[TurboTaxAniqua]

@SourKraut For the error on the T3 slip not balancing box 52+53 to equal box 21A, trying to enter the sum of 52+53 into box 53 (deleting 52) should fix the problem.

[SourKraut]

That does not fix anything because that is not the problem.  In their explanation to the error code, the CRA states the tax return cannot be netfiled because there is no entry on line 68140 of the T936 form. The amount on line 68140 comes from box 21 of the T3 slip.  However, Turbo Tax program is failing to automatically enter the amount. It is just showing zero.   The only way for me to enter an amount on Line 68140 of the T936 form is to override the program and enter the amount manually.  But if I do an override, CRA will not accept the netfile. I just really need the Turbo Tax program to enter the amount from box 21 of the T3 slip into Line 68140 of the T936.  I think that will fix the problem.  Please reply with further instructions. 

[TurboTaxAniqua]

@SourKraut

We are aware of this issue and working with the CRA on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

Thank you for choosing TurboTax.

[ronaldoh]

Would appreciate being apprised as well if a resolution is achieved.  Just came across a community chat for another software provider (ufile)in which the same cra error code and list of what the potential "errors" might be are identical to the ones I encountered.  Same pattern- went back over all the points and found no errors so attempted a refile.  Wonderful -not really- have my return accepted but my wife's not, and account frozen.  Hopefully there really are genuine efforts underway to achieve a fix or work around solution.