How do you resolve Netfile Error Code 95365? I received this code when filing my return and none of the error conditions are present in my return.

[TurboTaxAniqua]

@ronaldoh We can understand your frustration but we want to assure you that we are working with the CRA on a resolution. Once it is resolved, we will update you in this thread. We appreciate your patience.

[Roger1949]

I also have very same problem. Seems simple: T936 form line 68140 is not being populated with the contents of T3 Box 21. I notice that this thread has been active for over a week now... surely an ETA  must be possible? 

[TurboTaxVeronique]

@Roger1949 If you are using TurboTax Desktop, updates were available this week. Please make sure to update your software and try again. 

Thank you for choosing TurboTax.

[Roger1949]

Hi there. I did notice that there was an update in the past day or two, and I tried to update it and could not for some reason... the software would simply die on the desktop, and I could not even open it.

So I eventually ended up uninstalling my latest version, and redownloaded a fresh copy, and it made no difference at all.  I now have Version 00.01.62 Build 6007 068G25.  When I run the  "check for updates", I get a message that Turbotax is up to date.

To confirm the problem: Form T936 Chart A, line 68140 contains a zero and there is 4,524.95 in box 21 of a T3, which should have been populated to line 68140. This creates an error 95365 within Netfile.

Thanks for your help. I hope you can find the solution.

Roger

[TurboTaxSusan · Accepted solution]

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it? 

Error codes: 2508, 2515, 45555, 45566, 90308, 95031, 95033, 95034, 95365, and 99915.

Thank you for choosing TurboTax.