I purchased turbo tax from Costco - the activation code will not work. I keep getting an error message

[TurboTaxGinette]

Did you buy the TurboTax Online or the TurboTax Desktop/Download software? What error message are you getting?

Whether you are using our TurboTax Online or CD/Download version, please follow the link below relating to your version of choice to receive the guidance you need.

In the online edition of TurboTax, how do I use a prepayment code?

Understanding your TurboTax product license code

Thank you for choosing TurboTax.

[ruilou123]

activation dint work the first time now i cant use the activation code again

[TurboTaxGinette]

Whether you are using our TurboTax Online or CD/Download version, please follow the link below relating to your version of choice to receive the guidance you need.

In the online edition of TurboTax, how do I use a prepayment code?

Understanding your TurboTax product license code
 

If you are still having difficulties please let us know if you bought TurboTax Online or TurboTax Desktop/Download?

Thank you for using TurboTax.