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I signed in and chose the Assist & Review $99 package, but cant get any further. am stuck in a continuous loop. how do i get out of it and proceed with my return?

How do i get started, after signing in?
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I signed in and chose the Assist & Review $99 package, but cant get any further. am stuck in a continuous loop. how do i get out of it and proceed with my return?

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.