I was expecting a refund but did not rec. it. Checked my account and it shows a negative balance but no deposit. Cwb shows on the line above as credit. What is going on?

[hniazi861]

Balance shows -$1,015 as on May 15 2025. Line above shows cwb of -$2,400 credited to my account. Why did I not get the $1,015 ?

[TurboTaxSusan]

While it can be frustrating, it’s common for the Canada Revenue Agency (CRA) to make a tax return assessment that is different from yours.  

The reasons for these discrepancies may vary, and can range from very simple (typo or data entry error, forgotten slip, receipt, amount, etc) to complex (carry-forward amounts not included, accounting errors, etc). 

In most cases, the CRA will explain how they calculated your tax refund or balance owing, and you can find this information on your Notice of Assessment (NOA), under the heading Explanation of changes and other important information. Compare the line numbers on your NOA and their corresponding values with those entered into TurboTax.