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Is it so difficult to open a new tax return for someone 2023? Do I quit after one hour trying

Are there any answers on how to open a tax return for someone for 2023 filing?
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Is it so difficult to open a new tax return for someone 2023? Do I quit after one hour trying

You can login to TurboTax Online 2023 here: https://ww1.2023.ca.turbotaxonline.intuit.com/