Issue with chat and documents

[sharivaneet]

Hi,
I suddenly can t access neither chat or documents since yesterday and my tax expert need to chat with me.
Is there any issue going on with those?
Thanks.

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance please follow this link: Contact Us,

​​​​​​​Thank you for choosing TurboTax.

[sharivaneet]

The telephone support wasn't helpful at all and actually asked me to go to this forum troubleshooting.
I heard i wasn t the only customer having this issue. I didn t have this issue before yesterday evening
And yes, i rebooted my computer, tried different navigator and devices etc . 🙂

[TurboTaxBrenda1]

We're sorry to hear that your interaction with phone support was less than optimal. Can you please try once again and if it persist please let us know and we will have an expert contact you.

Thank you for choosing TurboTax.