Keep receiving NetFile Québec: Errors on taxable dividend

[maryamin]

I have filed my tax return 2021 for CRA using NetFile with no error however, I am not able to do the same for NetFile Quebec using Turbotax Desktop.

Tried to fix the error by verifying my entries on T3 and RL16 Quebec Tax Slip no change. Turbotax keeps showing 'Your taxable dividend does not equal your actual amount of eligible dividends multiply by 138% plus your actual amount of ordinary dividends multiply by 115% or you have a taxable dividend but no dividend tax credit.'.

I need to talk with an expert with Turbotax. 

[TurboTaxSusan]

You should verify all Slips that apply to you by following those instructions:

Relevé 3:

Box A1 should be equal to boxes A11+A12. So if boxes A11 and A12 are at $0 and Box A1 is >0, you should make the correction

Box A2 should be equal to boxes A21+A22. So if boxes A21 and A22 are at $0 and A2 is >0, you should make the correction

Relevé 15:

Box 6A1 should be equal to boxes 6A1+6A2. So if boxes 6A1 and 6A2 are at $0 and 6A1 is >0, you should make the correction

Box 6B1 should be equal to boxes 6B1+6B2. So if boxes 6B1 and 6B2 are at $0 and 6B1 is >0, you should make the correction

Relevé 16:

Box C1 should be equal to boxes C11+C12. So if boxes C11 and C12 are at $0 and C1 is >0, you should make the correction

Box I for Taxable amount of dividends should be equal to box C1 x 1.38

Box C2 should be equal to boxes C21+C22. So if boxes C21 and C22 are at $0 and C2 is >0, you should make the correction

Box I for pour Taxable amount of ordinary dividends should be equal to box C2 x 1.16

NOTE: a common error is Box I being filled twice with the same number even if the description of both boxes are different. 

Relevé 25  :

A1 should be equal to boxes A11+A12. So if boxes A11 and A12 are at $0 and A1 is >0, you should make the correction

Box F for Taxable amount of dividends should be equal to box A1 x 1.38

A2 should be equal to boxes A21+A22. So if boxes A21 and A22 are at $0 and A2 is >0, you should make the correction

Box F for Taxable amount of ordinary dividends should be equal to box A2 x 1.16

If the problem persists after performing the above checks, please contact a TurboTax specialist who will be better able to assist you in correcting this issue or escalate to a higher level for resolution if needed.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

[Marc_61]

if the above does not fix the problem - look into your T3 (CRA)/RL-16 (QC) forms; I had the same issue and the problem was that there were several separate entries, then what originally looked like a summary (adding all entries) but for me it was a SEPARATE and DUPLICATE form but with some of the fields missing. After confirming that the last entry was indeed an error, I deleted the duplicate T4/RL16 and everything worked. Just filed QC. Good luck.

[TurboTaxBrenda1]

Thank you for your feedback March_61. 🙂