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sabrinadu
New Member

Locked forms

same here

EdoW
New Member

Locked forms

Same situation here. Turbotax, fix it SOON! The problem is T5 form. 

“You can't proceed further because one or more of your tax forms is currently unavailable. Please check back later.”

 

 
 
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Locked forms

I'm getting the same issue: "You can't proceed further because one or more of your tax forms is currently unavailable. Please check back later."

Customer support informed me the deadline is March 15th. However, I didn't find any official information about this, so I'm not sure it's the real deadline. 

It's disappointing that this isn't being prioritized and is taking so long to resolve. 

Cfam
Level 2

Locked forms

I called Revenue Canada this morning and they indicated as per their website that they will be updating Schedule 3 in the next several weeks.  Also, the current version of Schedule 3 ( in PDF form) on their website should not be used as it is the incorrect version.  I have now removed the capital gains receipt info from the return but as of this mornings Turbotax update, the software will not allow me to print my return and I do not Netfile.  I have completed my return without the capital gains info and have no other forms that are on the locked list, so conceivably I should be able to print my return and pop it in the mail, but the software will not give me the option to print.  I am at a screen which gives me the message:  "CRA's Netfiling service for Tax Year 2024 will open in mid February 2025.  Please come back then to print or electronically file your return.  This is incredibly frustrating.  I have never had so much problems using Turbotax.  Can you please tell me what's going on here.  Has the software now been locked for all until Schedule 3 has been updated ??

josh145
New Member

Locked forms

Hi all,

 

I am in Quebec and I am facing the same issue, when including the T5 form.

 

Even though the T5 form is not locked, it seems to be a glitch with Turbotax. I have been on the phone with TurboTax customer support for 2+ hours today, no luck. They cannot figure out the issue.

 

Very disappointing to not be able to file a basic tax return. 

 

This must be escalated immediately. 

EdoW
New Member

Locked forms

I am in QC too. They told me on the phone that it could be the reason that CRA 'locked' my T5 form, and they suggested me to wait a couple days and check it again. So disappointing to get this useless suggestion