@VPL We can understand the frustration but we strongly suggest to wait until the forms get finalized by CRA and we will get them updated in TurboTax as soon as they are updated. Submitting a return with incomplete or wrong information is not a advisable solution. The last due date to file your Taxes for Tax Year with CRA 2024 is April 30th, 2025.
@TurboTaxAniqua The T5 form has been ready by the CRA for some time now. Not only is turbotax too slow on preparing this basic form, it is not listed on the locked forms page of the website. And only once us users pay for the return do we get shown this error message.
Of course the deadline is April 30, but some of us have significant tax refunds that are OWED to us.
Who will pay for the opportunity cost of not having the money in our accounts? Let alone the already paid for tax return that we are Turbotax is unable to solve in a swift manner. I did expect better from turbotax. I’ve called and spent hours on the phone with you all, no one knows what’s going on. Fix the problem .
I ended up filling with wealthsimple tax, don’t have the time to get my money to a company like turbotax anymore that tries to get away with being crooks.
I'm pretty sure it's a TurboTax problem with the software, I have the same message when submitting my income tax and I've been trying for a week now. I did my daughter income tax past weekend with another program, which is called Impot Expert in French and this went pretty well and was able to submit them with no issues at all.
After hours of trying to trouble shoot it with TurboTax, I received no solution.
I ended up finally deciding to file with WEALTHSIMPLE TAX.
I had no issues with WealthSimple and had the same refund $. It is worth re-doing the tax return with WealthSimple or another tax software. WealthSimple is also cheaper (it is free, for the same type of package of optimizing all deductions).
I requested a refund from TurboTax and will not be using their service again.
That is what I did on Monday. I redone all my tax returns with another online application. It was also cheaper and my refund was higher. I don't know when the fix for Turbotax will be ready. We cannot wait for the fix any longer, even though the deadline is April 30th.
They should have done all the tests of the application before the start of the tax return. Now, this is a major show stopper bug!
I have contacted Product Support Team and they could do nothing. We did a screen share and confirmed that I do not require any of the locked forms. For the past 8 years I only have 2 pensions as income and no deductions. This is the first year I have been blocked from filing.
I am sure that my husband's refunds are being held up because my taxes have not been submitted. Someone has to be able to help the many of us that are having the problem of locked forms.
I cannot fil my taxes with TURBOTAX but it works with WHEALTHSIMPLE. In other words, it cannot be an issue from CRA. None of the forms listed as locked fit to my situation. I'm emailing TURBOTAX and asking for a refund as I'm not waiting for them to eventually find a fix. I'm waiting for a large tax refund and I'll will not wait until April 30th 2025 to send my documents.
I will not do business with you again next year as we could only get the error message after payment. This is not how to do business.
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