Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

Locked Forms

 

Hello

I get a locked form error that prevents me from submitting my taxes through Netfile. 

None of the forms on the list of locked forms have any relevancy to my tax return.

 

How do I resolve this issue. I am currently on vacation in Mexico and the 1-888 number cannot be reached from here without paying long distance charges. 

 

Thanks

 

 

1 Reply

Locked Forms

If you are using TurboTax CD/Download, please make sure that your software is fully updated. This TurboTax FAQ has instructions on how to update TurboTax CD/Download: How do I update TurboTax if I have the CD/download edition?

 

If you are not able to contact our phone support team, you can send us a direct/private message on Facebook or Twitter.