My intuit account is gone

[oxdrift1]

I'm trying to register my 2024 software.  When I try to sign in as part of the registration steps I am receiving a message "We can't find anyone with <myaccountname>".  Getting the same type of message when I attempt to sign in using my email address.  What happened to my account?  It was working a month ago.

[TurboTaxAniqua]

I see you have an active account, If you are still unable to log in we would suggest contacting Product support.

During tax season (February 24th to May 1st), we're available 7 days a week during these hours: 

9 AM to midnight ET for English support 

9 AM to 9 PM ET for French support 

During the rest of the year (May 2nd to February 23rd), we're available Monday through Friday 9 AM to 6 PM ET for English and French support. 

We are closed on the weekends for now. 

Thanks for choosing TurboTax.

[oxdrift1]

Thanks, I'll call the support number tomorrow.  The active account that you are probably seeing is the one that I had to create a few minutes ago so that I could get logged onto this forum and post my issue.

[TurboTaxAniqua]

@oxdrift1 It could be. Yes, please contact product support so they can check if you have any other active accounts.