No receipt confirmation and no licensing

[awker2021]

I purchased the new turbo tax 2023 and got an error. I didn't get a receipt confirmation to my email. Now, i dont have a licensing code to start my taxes. not sure how to proceed. I do have an order number, the date and the cost, nothing else. Any help would be aprpreciated.  

[TurboTaxSusan]

When did you place the order?

[awker2021]

January 26, 2024 

[TurboTaxSusan]

Did you check your spam/junk folder for the email with the licence?

[awker2021]

It was the first thing to check. 

[awker2021]

I do have an order number

[TurboTaxGinette]

Please verify your email, junk and spam again. We have resent you the receipt to the email associated to this account.

Thank you for choosing TurboTax.

[awker2021]

Checked my email, junk and spam again and received nothing.

[TurboTaxSusan]

Please contact our phone support team at 1-888-829-8608 (Monday to Friday, 9 AM to 6 PM ET) as they will be able to assist you further.

[BobAymont]

I have been a long time TurboTax user. This will be my last. I have not received my License number. I check my e-mail including Junk mail hourly.  You did not take this long to take my payment. I paid for It.