Paying for turbotax services

[ret5]

Hi,

I lived in Canada (BC) for over 6 months of 2023 then moved back to the UK.  I am trying to submit my taxes however I can't speak to anyone as I don't have a Canadian number anymore.  I can't pay to submit the form using my UK credit card either.

Any suggestions?

Thanks

[TurboTaxSusan · Accepted solution]

If you are using TurboTax Online,  you can download the app on your phone, and use Apple Pay or Google Pay to pay for your return.

[ret5]

Thanks.  How can I talk to someone about my taxes without having a Canadian number for them to contact me on?

[TurboTaxSusan]

Unfortunately, our tax experts can't call outside of Canada.

[drochfort31]

Im having the exact same problem, unable to pay for Turbo Tax with a UK based credit card. 

I am unable to download the app to my phone as it is "unavailable in this country"

[TurboTaxGinette]

Unfortunately, we only accept Canadian or US credit cards.

Thank you.

[ret5]

I had the same problem as well being unable to download the app. Not sure what I’d be paying for if I can’t talk to anyone.

Will you be mailing your tax return in as apparently you can’t submit it online if you are out of the country or a ‘non-resident’. I’m concerned that it’s not even filling the correct forms in but can’t speak with anyone to check.

[TurboTaxGinette]

Thank you for your feedback. We are discussing this with our development team as this is a known common need with our customers from outside of Canada and the US.

Thank you for choosing TurboTax.