I can't get passed the first screen in the free version (the CONTINUE button flashes and then is gone when the page refreshes). I confirmed my e-mail. What do I do?
I loaded my .tt17file from 2017 and my info is on the screen and when the page comes back I see the continue button but it quickly disappears as the page refreshed. I already confirmed my e-mail address so I'm not sure what's next. The page states something like 'we're building your tax profile...' at the top but it shows that every time I log in.
I can't get passed the first screen in the free version (the CONTINUE button flashes and then is gone when the page refreshes). I confirmed my e-mail. What do I do?
Please try clearing your cache or browser history. Please see the following FAQ for instructions on how to clear your cache.
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.
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