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    Sam01Mom
    Returning Member

    purchased a licence code and trying to download but all I get is a crdownload file

    This is for 2024 tax year on a Windows 10 PC.
    posted
    ‎February 26, 2025 9:23 AM
    last updated ‎February 26, 2025 9:23 AM
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    1 Reply
    TurboTaxAniqua
    Moderator
    Moderator

    purchased a licence code and trying to download but all I get is a crdownload file

    For installation issues, make sure you are following these points: 

     

    You have the administrator rights on the profile you are installing TurboTax on 

    You are not trying to install on a cloud 

    Turn off your antivirus software and Windows Defender, before installation 

     

    If the error persist, we suggest you to contact our product support by phone. 

     

    Thank you for choosing TurboTax. 

    ‎February 27, 2025 5:12 AM
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    1,079
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