2024 Standard will not open

[TurboTaxAniqua]

@jameswirth40 If your son's laptop had it installed, then your device's installation must have been blocked by something.

For installation issues, make sure you are following these points: 

Refer to What are the Windows requirements for TurboTax Desktop? 

TY 2024 Link 

You have the administrator rights on the profile you are installing TurboTax on 

You are not trying to install on a cloud 

Turn off your antivirus software and Windows Defender, before installation 

 If the error persists, we suggest you contact our product support by phone. 

[j_p_halloran]

Hello,

I am having a similar issue.  I have purchased Desktop Standard 2024 and cannot get it to run on my Windows 10 laptop that I have used for Turbo Tax software for the past five years.  When I run the software, the Turbo Tax panel is displayed, but the right half of the panel is blacked out, and according to IT, this is where I would normally see controls that allow me to log in and validate my license code. I have had three unsuccessful IT Support phone calls. The first support call provided me with suggestions to try, the second call was cut off after 1.5 hours, the third support helper could not resolve my problem and let me go it alone after 2 hours. I have followed all of the procedures listed below by the moderator, with and without IT's supervision.  I too wish Intuit would just go back to providing the CD - I could have had my taxes done by now.

[TurboTaxAniqua]

@j_p_halloran We have asked for a callback so that a member of the product support team can assist you in resolving this.

[dennis-wintjes]

Exact same for me.  Will not start after 15 minutes. 

[dennis-wintjes]

Many are complaining of install issues.  I have installed and completed many returns.  I was using it yesterday April 22, fine.  Today's check/download is causing it to fail!

[dennis-wintjes]

After 30+ min, it started! 

[dennis-wintjes]

For me, after 30+minutes, it started.  When I started TurboTax2024, Win 11, it downloaded the update and then  had the blank white screen that would never fully open.  I just left it, and 30+ minutes later, just now, it started.  For me, it was working yesterday and has been running fine for many weeks.  I have completed 4/5 tax returns.  One left!

[j_p_halloran]

Hello TurboTaxAniqua,

I appreciate the response; however, I did not want to spend any more time troubleshooting the problem. I have submitted for a refund and switched to UFile this year, which downloaded, installed and activated without issue.  TurboTax 2024, it’s just not your year. 

Kind regards,

j