Activation Code for Purchased License not working

[Henrilecon]

i am getting the message invalide code with message to communicate with [phone number removed] which is call centre in India where the agent has asked me to access to my computer remotly ???!!!

[TurboTaxBrenda]

Did you purchase TurboTax Online or the TurboTax Desktop/download version? 

[RACHELLEMML]

I purchased my Turbotax Deluxe Online Edition from Costco on Jan 2026.  There is a 16-digit activation code in the box and when I entered it, I was getting this message "Something's not right try re-entering your code.". I did try several times.  Yes, I am using the code for my account only.  It is extremely frustrating. 

 

[TurboTax_Susan]

@RACHELLEMML 

Please contact our phone support team as they will be able to assist you further.