Online activation code does not work when I get to the payment prompt

[hitomi]

I have a 16 digit activation code and not working.

[Rfes6572]

Deluxe 8 purchased at Costco.  No activation card in box

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. If the agent cannot resolve your issue please make sure you tell them you want to escalate the issue to a higher level.

Thank you for using TurboTax.

[Brianjust]

I activated and want to start our returns (costco purchased version) but it asks me to select a version that costs $ for each return. WHY?

Solved!

[Tax Hell]

Hello - I have entered my on-line activation code multiple times and it is saying something is wrong.  I have confirmed with Costco that it was activated so that is not the issue. I called and was on hold for 30mins and than was hung up on.  Help

[Brianjust]

Make sure you scratch the back of the card below the number under the barcode. It contains both letters and numbers. I entered the number under the bar code a bunch of times myself... good luck!

[sharebear626]

im also having the same issue, did you get your resolved?

[Brianjust]

Make sure you scratch the back of the card below the number under the barcode to reveal the activation code. It contains both letters and numbers. I entered the number under the bar code a bunch of times myself... good luck!

Yes, the code worked, I made sure to put in upper case letters not lower case.

[Norfolk106]

Unable to get my activation code to work

[BinuSusanSoumyaSmitha]

I bought the Turbotax from Costco. I cannot activate my product. please help me.