activation code

[murphyx20]

Turbotax standard 2024 was downloaded on Jan 12/25.  No activation code has been received  so not able to activate.

Thanks

[TurboTaxSusan]

The code would have been sent to your email address. Did you check your junk/spam folder to see if it went there?

[murphyx20]

Yes, no email received.  The program is downloaded to the laptop just needs to be activated with a code.

[TurboTaxSusan]

We are not showing any purchases of TurboTax Desktop 2024 for you. Did you buy it directly from us or from a 3rd party like Costco, Amazon, etc...?

[murphyx20]

It was downloaded on line. The program is on my laptop. Should I go through the download

process again if no purchase is showing.

[TurboTaxSusan]

You need to buy a code. Just downloading the software will not send you one. You can buy TurboTax Desktop 2024 from us here: https://turbotax.intuit.ca/tax/software/desktop#products-&-pricing