Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

cancellation of my recent payment for TurboTax Live Full Service Basic 2025 (Order Number: TTWND295676496).

Dear TurboTax Support Team,

I am writing to request the cancellation of my recent payment for TurboTax Live Full Service Basic 2025 (Order Number: TTWND295676496).

I have decided that I will not be using your service to file my taxes this year, and I would like to request a full refund of the amount charged (CAD $86.25).

Please confirm the cancellation and advise when I can expect the refund to be processed.

1 Reply

cancellation of my recent payment for TurboTax Live Full Service Basic 2025 (Order Number: TTWND295676496).

You can request a refund for your TurboTax product within 60 days of the original purchase date. Fill out and submit the form below.

 

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbota...

 

Thank you for choosing TurboTax.

 

Unlock tailored help options in your account.