code # 95365 how to fix this?

[nerdboyjoe]

@Blue_Knight yes I agree. I did the same test in 2023 version.

[Jan80]

I called Wednesday on hold for over an hour. Their response was they were going to fix it and send email when corrected.  Still waiting.

[Christine S1]

Also having the same issue with error 95365.

[nerdboyjoe]

@Jan80 Me too. I can’t imagine what is taking so long for this fix. I’ve been making software (including accounting software) for 30 years. To me this seems like a simple fix, even if you allow for thorough testing, which should be automated.

[unhappy_camper]

The only way Intuit will understand the level of frustration with their software is if people start requesting refunds. I'm doing that right now

[MeAndMyTax]

Same issue here, waiting for the update to submit.

[Christine S1]

Called Turbotax and had a helpful person on the other end help us fix the error via screen sharing. So hard to get to talk a real person, though--the bot on the phone call was persistent!

[TurboTaxAniqua]

@nerdboyjoe Thank you for the feedback; we appreciate your patience.

[Dan178]

Being a software dev, I judge that waiting 3 days for a simple form numbers propagation fix is starting to be long, so 9+ days is appalling. They are obviously not working any overtime at all for this, but they should. The codebase is obviously the same year after year and any competent team would barely need 1 tax expert to track the yearly changes, with 1 dev to implement the logic of it, and 1 quality assurance (QA) to test it. It looks like they don't have the QA, the tax expert is on vacation and the dev works 1 day a week, and no doubles to insure business continuity, much less do all provinces variants. This has end-of-life written all over the product box now. You'd be well advised to learn how to do your taxes by hand. If 80 years old people can, you and I can. And don't even think about making an april 1st joke with another non-working update. Fix this for real asap, give an ETA, and at least a 50% rebate or refund for anyone showing a proof of purchase.

[vuldub]

Christine: How did they fix it?