Error Code 606 Invalid License Code with Turbotax Basic 2024

[Cfam]

Hello, I recently downloaded Turbotax Basic for 2024 taxes.  I then purchased through Walmart online the license code box for activation.  I picked up the box today as it took Walmart 3 days to acquire it.  It used to be super easy with the CD.  I opened my account, entered the license code 16 digits exactly as indicated and received a 606 error code telling me that the license code was invalid.  I tried three times, same thing.  I closed out of my account, I shut off my laptop, and I tried again.  Same thing.  I then got to thinking maybe I need to update my browser, so I did.  Didn't make a difference, same error code.  Ok, so now I'm thinking I need to contact customer service.  Great , I am going to have to wait another day as customer service only re-opens at 9AM tomorrow.  I have used Turboxtax with the CD for years without issues.  Has anyone else come up with this problem.  Any ideas ?

[TurboTaxSusan]

Unfortunately, you will need to contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[pgsurette]

i am having the same issue, but i bought mine at walmart, no cd cause its an online version only (not desktop), but still have a code and comes up with the same error code 606.

reply with how you made out please.

[TurboTaxAniqua]

@pgsurette Unfortunately, you will need to contact our phone support team at 1-888-829-8608 as they will be better able to assist you.   
We're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

[JoTM]

Just thought I'd add my experiences to the mix as well. Perhaps if there are hundreds of people having the same problem, they'll post something some useful instructions on their Support site.

Anyway, I bought my Premier TurboTax at Staples and am having the same problem. Will call support tomorrow, since they are already closed for the evening.

Happy New Year!!