ERROR MESSAGE WHEN TRYING TO FILE

[EVELYN28]

THIS IS THE ERROR MESSAGE I AM GETTING WHEN I TRY AND NETFILE?

The 'DonorConsentIndicator' element is invalid - The value '0' is invalid according to its datatype 'Token' - The Enumeration constraint failed.

PLEASE ADVISE ME HOW TO FIX THIS.

THANK YOU

[jath]

Must be a software problem with the new 2023 version.

I have tried repeatedly to find a way to correct the error, but no information has been provided by Turbo.

What a complete and utter waste of my valuable time.

Turbo, are you listening? I'm not going to pay for your error. Fix the error or email me with a refund.

[EVELYN28]

Go to the very beginning,  and start over and it will bring you to the organ donation part.  This fixes the problem

[Dsss]

Thanks Evelyn, can't  seem to find the Organ donation check box anywhere starting at the beginning, even did a search on Help. Please be more specific as to where it is , as you claim it will fix the software error  (bug) which is preventing me from filing

Regards,

Don

[EVELYN28]

Hi Don,  if you start at the beginning of your taxes,  like at the intro,  and click thru it will bring you to the donor part 

[EVELYN28]

It’s with Canadian citizenship,  4th place under “my info”

it says do you authorize the cra to share your name and email with the government of Ontario ….

[Dsss]

Thanks again Evelyn, That worked and finally was able to submit to CRA

don

[EVELYN28]

Happy to help! 😊