Error when sending NetFile to CRA : stuck on Requesting Terms and Conditions from the CRA

[PD223345]

Error when sending NetFile to CRA : stuck on Requesting Terms and Conditions from the CRA, even when I try online, which is the other option recommended by TurboTax: Upload your return to the NETFILE service yourself. We'll guide you on how to do this, still incapable to send it, any reason ? My undertsanding the service is open and will accept a 2022 return. 

Thank you 

[PD223345]

Seems that other people have the same problem and Intuit is looking into the problem, will wait 🙂

[TurboImpotLiseD]

Thank you for your question and answer! Yes, it is unclear where the problem stems from, CRA or TurboTax. We will update as soon as possible.

Thank you for choosing TurboTax

[Fogducker]

This error message goes back years - still waiting

[TurboImpotBrenda1]

Did you update your software? That message should not appear.

[LRNTT]

Still happening for a 2024 return I am trying to file in Oct 2025

[reimerp]

Getting the same error as well - filing a 2024 return 

[Andrew136]

I'm getting the same error filing a 2024 return this evening. I tried twice and both failed.

[Andrew136]

I rebooted my laptop and tried again, and then it worked. Who knows what the problem was...

[TurboTaxSusan]

@reimerp @LRNTT 

If you are using TurboTax Desktop, please update your software (Help>Update). If the update doesn't work, please try uninstalling & reinstalling the program using the download from our website. It will not delete any of your saved returns. 

If you are using TurboTax Online, you may need to clear your cache and cookies to see the changes, or you can try using another browser.

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

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