Federal Return was not accepted by CRA due to self-income information that is missing. I do not have any self income.

[grammyada]

CRA Netfile Required Information - They are wanting me to enter an amount for self-employment income that doesn't qualify for RRSP purposes or leave the fields free if it doesn't apply. I have left field blank and also entered 0 as it doesn't apply to me and resusbmitted but that didn't work. I have also reviewed my information a couple of times and I don't have any boxes checked off that apply to self-income. I have submitted 11 returns already with no problem as well as my husbands that went automatically. Have used turbo tax for years and never had a problem. I have already made my payment to them online and really would like to netfile my return rather than send it by mail. Could you please assist me on this. Thank you.

[Trek1]

Thank you for your question.

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When the system asks you if you would like an email say NO to be transferred to a live person.

​​​​​​​Thank you for choosing TurboTax.

[Ratriver36]

I have an CRA error which says “required to answer the following CRA information …”

Income” but I can’t find where this needs to be entered.   Help.

[TurboTaxSusan]

@Ratriver36 Can you please provide more information about your problem? What is the exact error message that you are getting? Are you using TurboTax Desktop or TurboTax Online?

[Ratriver36]

This is exactly what it says.   “CRA NETFILE Required information.   Please answer the following questions that are required by the CRA to determine your eligibility to NETFILE and/or to provide additional information that the CRA requires for processing your return.

if you want to use CRA NETFILE service, you are required to answer the following CRA questions and provide the information in the applicable fields.  Leave the fields blank if they do not apply to your tac situation.

Income:”

no links or anything????

[Ratriver36]

Anyone have any ideas?

[Ratriver36]

See blow.   Downloaded version.

[TurboTaxAniqua]

@Ratriver36 Thank you for your question.

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link:  Contact Us. When the system asks you if you would like an email, say NO to be transferred to a live person.