I have an N1 error code. The software won't let me return to the client information page to verify the information. How do I make this happen?

[TurboTaxSusan]

If you are using TurboTax Desktop in EasyStep Mode, you should be able to select Introduction > Contact Info from the left side menu to review/change that info.

If you are using TurboTax Desktop in Forms Mode, you can click on the Forms icon in the blue Icon bar to go back to edit the return. Then you can select View > Personal info from the top grey menu to review/change that info.

You can check your previous year NOA, sign in to your CRA "My Account" or contact the CRA directly to see what they have on file for you. 

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.