Issue with Chat and looking at messages from expert

[marleyojala]

There is no Bell icon in my turbotax live review. There is a little round picture of a character with a red dot beside it, but when I click that or send a message, it just goes to a frequently asked questions. 

I tried with chrome, microsoft and on the app. I get emails saying my tax expert left me a message but I can not see it anywhere. 

Please help. This did not happen last year. 

[TurboTaxBrenda1]

Can you please advise us if you were able to reach out to your expert?

Thank you for choosing TurboTax.

[marleyojala]

No I never did. 

[TurboTaxBrenda1]

If you purchased TurboTax Assist & Review  please click on the following TurboTax article in order to follow the step to get you in contact with an expert. In TurboTax Live Assist & Review, how do I submit my return for review?

Thank  you for choosing TurboTax.