Just downloaded Turbotax Standard, installed, but does not start

[TomWaterloo]

Thanks for the suggestions, especially @TooBusyForThis . Just to say: on Windows 11 I downloaded the new VC runtime as suggested, but still no luck, whether I run as regular user or as Administrator. And I am using the latest TurboTax download as well.

It is very disappointing, that a major software company selling important software can't get their program to run on a standard Windows 11 laptop. 

[TurboTaxBrenda]

Which web browser are you using? Did you try Microsoft Edge?

[TomWaterloo]

Hi Brenda, I am using the desktop application so I don't think Edge or Chrome has anything to do with this problem. The only thing I used a browser for was to download the installer.

[TurboTaxSusan]

@TomWaterloo Have you tried just moving your mouse over the blank screen to see if you can find the box to enter the code by seeing the mouse cursor change?

If your computer is using a VPN to connect to the internet, turn it off. Or, if you have a VPN available, turn it on.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

[Sonicboom]

ensure your temp folder exists and the drive where your temp folder resides is not full.

right click on "This PC" from your desktop, then select "Advanced system settings" under "Related Settings" on the right, then under "System Properties", "Advanced" tab, select "Environment Variables", under both "User variables for [your user name]" and "System variables", look under the Variable column and find "TEMP" or "TMP", then make sure the "Value" is pointing to a folder that 1)exists, 2)have remaining storage spaces <-- I suggest minimum 1GB. (prefer anything upward of 5GB)

[fxley]

Has anyone figured out this issue? As I am having this problem with TT2024. Simply will not open and I do not want to buy Windows 11 Pro if it is also not going to work. 

Any suggestions will help as I have removed it from my computer to redownload, I have restarted my computer multiple times, nothing seems to help this issue.

[TurboTaxSusan]

@fxley Please try running the program as an Administrator. To do this, right click on the program icon. Also please check that there is no anti-malware or firewall blocking TurboTax from running.

[fxley]

Hello, I have tried both of these suggestion and they were no luck. Any other suggestions?

[RobTTaxUser]

I tried TT2023 on two computers. 1 with Windows 11 Home. Didn't work
1 with Windows 11 Pro. Did Work

I haven't tried TT2024 yet.

[TurboTaxSusan]

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

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During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.