Lack of support to clients

[Frustratedlong term client]

1) no email available but lots of social media.  Not an indication that you want to solve issues.

2) finding the phone number takes ten minutes of searching 

3) last week I called to see if there was a pending product discount, was told no.  So I paid full price.  Less than seven days later I get an email offering a 15% discount.  Of course it is an email that does not permit a response because apparently your service model is lack of service.  
very frustrating for someone who has been a customer since year one when it was a small Canadian start up.  

[TurboTaxBrenda1]

Can you please confirm that the email you are using here is still valid so that we can send you an email?  Answer with a YES or NO only.

Thank you for choosing TurboTax.

[Frustratedlong term client]

Yes