Missing Return on Account

[HankHank]

I started my 2023 tax return last week. Netfile was down so I couldn't; file. I paid for the service. Now the return is nowhere on my account. Support had no idea what they were doing. I have a payment receipt. 

[TurboTaxAniqua · Accepted solution]

Please make sure to sign in into the correct year and use the right credentials to continue the return to file. You can also use Forgot my Username/Password option to recover your account details.

Thanks for choosing TurboTax.

[Bsmiles]

I have the exact same problem.  Prepared a return for 2023 tax year at beginning of February.  Netfile was closed so I waited until today to file.  But now I cannot find the return that I had prepared to file yet the software was bought and paid for.  The rep on the phone was not useful and just referred me here.  I logged in with the proper account and still nothing showing up for a 2023 tax return.

[TurboTaxAniqua]

@Bsmiles Please make sure to sign in into the correct year and use the right credentials to continue the return to file. You can also use Forgot my Username/Password option to recover your account details.

Thanks for choosing TurboTax.

[user17720344215]

So can I ask how you recovered it? I'm having the same issue right now and the rep was not helpful and its not letting me restart my 2024 file

[TurboTaxAniqua]

@user17720344215 Please make sure to sign in to the correct year and use the right credentials to continue the return to file. You can also use Forgot my Username/Password option to recover your account details. If you are using the incorrect credentials, you won't be able to locate your return.