Not honouring discount code & useless customer service

[jnsalmon]

The same issue has happened to me as well. Both the Scotiabank link AND Aeroplan link are not working - though I tried using both well before the expiry date. Ended up having to pay full price. This is quite frustrating.

[VectorVictor]

I have the same problem. I clicked the RBC link in my online banking offers. It takes me to the TurboTax page and shows the correct 20% discount. But when I go to pay, it is giving me a 15% discount. I cleared cookies and even tried incognito but it doesn't work.

[TurboTaxBrenda]

Unfortunately, yes, we have seen that for some banks which was supposed to be only 15% but it shows up as 20% on the page- we have sent you a private message.

Thank you for choosing TurboTax.

[dementia-abm]

No one has reached out to me yet. I had to pay full price even though I followed the 20% Scotiabank link. Please advise.

[VectorVictor]

Good. How will this extra discount be applied? Will I get a refund to my credit card? Do you have my account information?

I can't seem to reply to your private message. I can write the text in a box but there's no send button.

[TurboTaxBrenda]

Yes, we can adjust the credit for you once you have paid for your software. It will be entered on the credit card that you use to pay for the TurboTax software- we will have this information.  The 'send' button is located on the bottom right-hand side of the screen. However, if your zoom is set too high, the button may not be visible."

Thank you for choosing TurboTax.

[slg613]

I have just spent the last hour with CIBC customer service. This link https://www.cibc.com/en/special-offers/turbotax-discount.html implies that I can get a 20% discount on Turbotax. The link at the bottom "File Today"  leads to a Turbotax/CIBC co-branded page https://turbotax.intuit.ca/partner/cibc/online?cid=fip_en_fy24_part__gen__na_cibccustomers_20off_na_... with discounted prices. However, when I finish the taxes, the discount magically disappears.  on the Turbotax payment page is a space for promo/discount code, so I called CIBC. We can't phone TurboTax. The CIBC CSR was given a work-around to visit https://www.interac.ca/en/consumers/products/interac-verification-solutions/sign-in-service/ and then click on the CIBC logo log into the Interact/CRA site and receive my promo code, but that didn't work either.  I'd like someone from TurboTax to reach out to me with a refund/discount so that I don't go elsewhere next tax year. This makes both CIBC and Turbotax look bad, not exactly a marketing win.

[TurboTaxBrenda]

Have you completed payment for your software? Please inform us so we can provide further assistance. 

Thank you for choosing TurboTax.

[slg613]

Yes already paid. I'd wasted 2 hours on it already. Please contact me.

[jnsalmon]

Yes I've already paid. Please let me know what the next steps are