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hitomi
New Member

Online activation code does not work when I get to the payment prompt

I have a 16 digit activation code and not working.

Rfes6572
New Member

Online activation code does not work when I get to the payment prompt

Deluxe 8 purchased at Costco.  No activation card in box

Online activation code does not work when I get to the payment prompt

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. If the agent cannot resolve your issue please make sure you tell them you want to escalate the issue to a higher level.

Thank you for using TurboTax.

Brianjust
Returning Member

Online activation code does not work when I get to the payment prompt

I activated and want to start our returns (costco purchased version) but it asks me to select a version that costs $ for each return. WHY?

 

Solved!

Tax Hell
Returning Member

Online activation code does not work when I get to the payment prompt

Hello - I have entered my on-line activation code multiple times and it is saying something is wrong.  I have confirmed with Costco that it was activated so that is not the issue. I called and was on hold for 30mins and than was hung up on.  Help

 

Brianjust
Returning Member

Online activation code does not work when I get to the payment prompt

Make sure you scratch the back of the card below the number under the barcode. It contains both letters and numbers. I entered the number under the bar code a bunch of times myself... good luck!

Online activation code does not work when I get to the payment prompt

im also having the same issue, did you get your resolved?

 

Brianjust
Returning Member

Online activation code does not work when I get to the payment prompt

Make sure you scratch the back of the card below the number under the barcode to reveal the activation code. It contains both letters and numbers. I entered the number under the bar code a bunch of times myself... good luck!

 

Yes, the code worked, I made sure to put in upper case letters not lower case.

Online activation code does not work when I get to the payment prompt

Unable to get my activation code to work

Online activation code does not work when I get to the payment prompt

I bought the Turbotax from Costco. I cannot activate my product. please help me.