problem installing downloaded software

[chan3sons]

I downloaded the software for 2023 bought from Costco, it appears to be an executable file and I cannot run it. It doesnt show the installation as in previous years software.

[Moussi2]

We are sorry to hear you’re having issues with TurboTax Desktop. Sign up below and a member of our support team will get back to you.

Support link

Thank you for choosing TurboTax. 

[chan3sons]

Hi,

the support link does not work.

My contact # [phone number removed]

I downloaded the 2023 software and windows 10 could not  execute. The file does not expand to show the installation file as it did in previous years version. Please help

[Moussi2]

This link should bring you to this page where you can confirm your contact details, and one of our representative will connect with you later on.

[chan3sons]

Yes, I did. I returned my purchased download of the 2023 software as it wont execute on my laptop which doesn't have the latest Windows10.

[TurboTaxGinette]

The issue has now been corrected on the software release date of December 18th. 

Thank you for your feedback.