Cannot sign up to IDnotify - Error THL02

[DL53]

I have had this issue as well for 2022 tax year

i called the number given in the error message and was told they weren’t able to help Canadians

i was given another number which I called and contacted an automated response which sent me a link with a bunch of issues you may have with Turbo tax but nothing related to ID notify

i would not have paid the additional amount for premium if I had realized I would not be able to access all of the services advertised 

since this seems to be a problem going back several years it seems Turbo tax has been negligent in getting the issue resolved 

[TurboTaxBrenda1]

Did you got through the TurboTax article to see how to contact them? Who is IDnotify and what is their relationship to TurboTax?

Thank you for choosing TurboTax.

[leonluo]

Error THL02- Sorry, we cannot process your request at this time. Please contact us at [phone number removed] for assistance.

call and email both ID Notify and TurboTax more 10 times. no one can help.

Really tied.

[TurboTaxVeronique]

@leonluo We suggest you to review this article.

If your issue persist, please contact our phone support team at 1-888-829-8608. 

Thank you for choosing TurboTax.

[leonluo]

already call them 4 times.

[TurboTaxBrenda]

Is there anything specific you needed that we may be able to assist with? Can you please send me a PM so that we can assist you further? 

Thank you for choosing TurboTax.