T1198 - "The breakdown of principal (total of boxes 68520 through 68560) must equal the total principal amount (box 68519)." They do equal but I still get this error.

[Rod46]

I fill in 68518 and 68519 and Total principal autofill in.

I then entered in the years relevant.

I still get the error message.

Turbotax seems to be doing something in the background that it does not like.

I  cannot submit my return with an error.  Seems silly to pay for Turbotax and not be able to submit.

Hoping you will help.

[TurboTaxAniqua]

@Rod46 We suggest you contact our Product support team so they can look into this for you.

[123Madonna]

This is still an issue please help I need to file 

[Rod46]

Unfortunately, TurboTax does not seem to have a fix for this.

I had to print and mail in my return.

[TurboTaxSusan]

Please double check what you have entered on the T1198 form. Also make sure that you have entered the T4, T4A or T4E slip(s) that correspond with the income you have entered on the T1198 form.

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.