T3 form box 21

[Josef Zavadil]

When I enter capital gains in the box 21, the amount entered is not included in the total sum of capital gains on the line 12700, page 2.

[TurboTaxVeronique]

Do you have an amount in box 30 of your T3?

At this moment, our Teams are working on resolving this issue. As soon as it is resolved, TurboTax software will be updated. If you are using Desktop version, make sure to authorize them when available.

We thank you for your patience.

[Josef Zavadil]

No amount in box 30.

[TurboTaxVeronique]

Perfect! Make sure all the information on your original T3-slip(s) are accurate and when the schedule 3 is finalized, the software will be updated, and the calculation will show properly. 

[SDURSO1951]

This issue should have been flagged by INTUIT way before users like me found the bug. If you are not paying attention you end up filing with errors. Very disappointed with TurtboTax. Have been using it for 25 years and more and more questioning my loyalty.

[NGW]

It's now March 21, 2025 and T3 box 21 is STILL not populating onto the federal form line 17599 or 12700. What's up??

[SDURSO1951]

My point exactly!

This is not rocket science.

This is now delaying the filing of tax returns which is delaying refunds to clients. We are looking like fools in the eyes of clients.

[TurboTaxAniqua]

@NGW We are aware of this issue; we are working with the CRA for a resolution. We appreciate your patience.

[krauty31]

When it is finally resolved, I hope you will not keep it a secret.

There should be a big notice on my screen every time I start up Turbotax, telling me either "Do not file yet" or "everything is fixed, go ahead and file".

You can't expect people to A] to figure out by themselves that there is something wrong and B] spend endless hours hunting for answers.

Based on how this issue has been handled by Turbotax so far, I am very disappointed by the lack of transparency.

There is a similar issue with the T5008 not being included in the calculations. It turns out, if you put in a date of disposition (I used 31/01/2024), it works fine.

[SDURSO1951]

Could not agree more with what you say. This is total BS. No way to run a railroad. Have been using TurboTax longer than I can remember but seeing how this has been handled is making me re-evaluate my choice of tax preparation software. It makes me look bad in front of my clients.