unable to start turbotax 2024

[51a0a5975348]

when trying to start turbotax 2024, I received the message that there is no internet connexion, which is false

[TurboTaxSusan]

We are aware of this issue, and are working to resolve it ASAP. 

Thank you for choosing TurboTax.

[JJME999]

When i have downloaded turbox tax 2024. Im told that i have no internet connection. I am able to get onto Turbo Tax of past years without any issue

[TurboTaxSusan]

@JJME999 We are aware of this issue, and are working to resolve it ASAP.  

Thank you for choosing TurboTax.

[Sid06TTAX]

Same issue here. I spent the better part of the afternoon, trying to install 2024, now I find out its a know issue?

One would think, that the software would be tested, prior to letting your customers download.

Used TurboTax for 30 years. Never an issue installing the new year?

Will you be letting folks know, so they don't waste hours trying to figure out what's wrong?

[TurboTaxSusan]

@Sid06TTAX 

Please try installing Turbotax again as the issue should be resolved. 

Thank you for choosing TurboTax.

[Sid06TTAX]

The second times the charm.

Its now working.

TurboTax, needs to do a better job of letting customers know on know support issues. I've spent at least an hour troubleshooting myself on the installation, before going to support and then finding out this was a known issue. 

Communication to your customers is the key to success, need to try and do better, communicating to your customers. 

[TurboTaxSusan]

@Sid06TTAX Thank you for your input. I have passed on your comments to our product development team.