When using Netfile I received a message that there is a Script error. I didn't proceed any further?

[Racewalkingman]

Netfile isn't working properly. I received a message that there is a Script error when i tried to file a 2023 tax return.

[TurboTaxSusan]

Are you using TurboTax CD/Download or TurboTax Online?

[Racewalkingman]

Hi TurboTax Susan,

I'm using TurboTax online

[TurboTaxSusan]

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

[Terson]

Hi Racewalkingman,  Just wondering if you ever found a solution as i seem to have the same problem: getting script errors when trying to send my federal info thru netfile

[Mightymorty]

Receiving script error when trying to file with Netfile, script error indicates issue with terms and conditions for Netfiling.   I have the CD 2023 version of Turbo Tax and it is up to date.  I did not proceed any further.  When will this issue be corrected.

Thank you

[TurboTaxSusan]

If you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

If you are using TurboTax CD/Download, please try reinstalling the software using the download from our website. You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). 

[Mightymorty]

How would re-installing fix the error.  I am sure I won’t be the only person with a wonky CD install of Turbo tax 2023.  What happens to the joint returns/returns if we attempt to re-install from website.  Why can’t turbotax fix this in an update?  

Thanks

[TurboTaxSusan]

@Mightymorty 

Reinstalling might repair any files that weren't installed properly or that have become corrupt.

Your returns would not be deleted if you reinstall or uninstall the software. 

[RZMZ01]