why is it that my activation code for my 2025 taxs is not working. I have enter it many times and still not working?

[TurboTaxAniqua]

If you purchased TurboTax Online, you must activate the code in order to link it to your Intuit Online account. Please use this link to activate it for your account. This code can only be activated once in a single account. All returns must be filed from this account.

https://shop.app.intuit.com/activate?rootProfile=ca&locale=en-ca

Please keep in mind that the code can only be used once per account. Using the code again will result in an error message. It can only be linked to one account. Additionally, TurboTax Online and TurboTax Desktop codes are not interchangeable. 

If you bought TurboTax Desktop, you need to download the software onto your computer from this link. 

https://turbotax.intuit.ca/tax/software/download

Install it, and, as you follow the steps, the application will ask you to activate your product. Here's a link explaining all the steps involved in installing the Desktop version

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/install-products/understand...

For the 2nd and 3rd installations, at the step asking for the account info, you have to enter the account information where the code was originally activated.

Thank you for choosing TurboTax.

[Rjshoney]

Im getting code 607 when i try to activate turbo tax through intiut   I bought the desktop version from amazon

[TurboTaxAniqua]

@Rjshoney Error 607 usually means a version mismatch. Ensure you aren't trying to use a TurboTax Online code for the Desktop software (or vice versa), as they aren't interchangeable. Check your Amazon receipt to confirm which version you purchased and verify that your 16-digit code matches the platform you installed.

Most licence code issues can be resolved by carefully double-checking and reentering the code or making sure that you are using the right product. 

If you purchased TurboTax Online, you must activate the code to link it to your Intuit Online account. Please use this link to activate it for your account. This code can only be activated once in a single account. All returns must be filed from this account.

https://shop.app.intuit.com/activate?rootProfile=ca&locale=en-ca

If you bought TurboTax Desktop, you need to download the software onto your computer from this link. 

https://turbotax.intuit.ca/tax/software/download, install it, and as you follow the steps, the application will ask you to activate your product. Here's a link explaining all the steps involved in installing the Desktop version

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/install-products/understand...

Hope this helps!

Thank you for choosing TurboTax.