Worst service with turbo tax live EVER

[Nessah]

I bought turbo tax live full service expecting full service but not only was my return not done 10 days later. But still not completed and I called the customer service to ask for a refund since my return clearly is not being done. They refused and just stole my money. No call back nothing at all 

[TurboTaxBrenda1]

I sent a callback request for you so that your return can be completed.

Thank  you for choosing TurboTax.