Your return is done, but filing for returns with capital gains or losses is temporarily delayed

[Russell44]

I am getting the message that Schedule 3 is locked and unavailable. I have no need for Schedule 3 as I have no capital gains or losses. I spent an hour with product support from Turbo Tax and we reviewed the return and confirmed I did everything correctly. My return does not have a capital gains claim. We even confirmed on the forms drive that all values are 0. How can unlocking Schedule 3 help me? Very disappointed in this product.

[LR1959]

Same problem. I spent 3 hrs on the telephone with them and they still couldn't solve the problem. Then the girl told me I should maybe try the online version and that it would be free. I spent another 2 hrs redoing the taxes and when it was time to submit they wanted 90$ NO THANK YOU! 

Worst is that I can't even save the pdf file or print it out to send by mail.

I have never been so frustrated doing taxes as this year. 

I'm going to ask for a refund if this is not settled by the end of the month!

[LR1959]

The forms that they list are not even forms that I am using on my taxes. That is what is so frustrating about all this.  It's nice for them to say wait but when you have a nice refund and need the money it is very frustrating. Why do you think people do their taxes as early as possible?

[TurboTaxSusan]

@LR1959 Please try clearing the unneeded forms and then closing unused forms. You can find those options under Edit>Forms in the top menu.

[tiamc]

Any updates on this issue please? This is getting critical for me, I was counting on return to pay my mortgage, I know its my problem sorry but it is very important for me now. Is there any ETA for this please? I have only two weeks now. 

My error is this as well: Your return is done, but filing for returns with capital gains or losses is temporarily delaye

[TurboTaxSusan]

@UNFORTUNATELY, the forms are still locked. We're working hard to finalize these forms to align ourselves with CRA requirements ASAP, but we don't have a resolution date. We appreciate your patience.

You can see a list of Forms that still locked here: Why does TurboTax say my forms are locked or haven't been finalized? 

[eander7]

Why in previous posts have you stated Mid-March yet now you reply that there is no resolution date? It seems as though Turbo Tax is giving any answer accurate or no, to avoid consumers real concerns. 

[DA0]

Trying to understand why CRA says Turbo Tax Windows has been approved for capital gains (Netfile listings on CRA Website) but Turbo Tax shows this open? Understand that Turbo Tax is not approved for all their products but do not understand not releasing Windows version??

[LR1959]

I was using the desktop version and was getting the same error even though I was not claiming any capital gains. I ended up redoing the same income tax on turbo tax online and was able to submit without any issues. This was a very simple return and was able to do it at no cost. I would recommend calling them and if you have to pay maybe they can waiver the fees. Good luck.

[DA0]

Thanks for reply but unfortunately I have a minimum amount on a T3 that needs to be claimed. Seems to be two different sources of information...the CRA and Turbo Tax that are not lining up. Maybe just needs time to get it all straight, but sure is frustrating when sitting on a refund. Extending the filing date does nothing for anyone in my situation. I have all the required slips to file .....just no way to do it.