Troubleshooting

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How do I fix error code 90228?

If you previously saw error code 90228 when you attempted to file before April 16th, the error was due to a CRA issue affecting all tax software in Canada. We understand your frustration and successfully advocated on your behalf. CRA confirmed on Apr... read more

CRA system error codes affecting your ability to file.

There is a CRA system issue that is affecting your ability to file. At the moment, there's no workaround solution or expected timeframe to resolve from the CRA for the following error codes: 45555, 45566, 90308 and 95031. If you see one of these erro... read more

What is error code 608?

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T3 - Capital Gain

I entered the T3 as provided and got the below error:"The sum of capital gains before June 25 in box 52, and capital gains after June 24 in box 53, must equal the total capital gains in box 21. Review and adjust your entries."I do not know how to fix... read more

This answer has been verified for accuracy by an Intuit expert employee Error code 95365

The April 7 updates did not correct the issue for me, I am still getting the error code 95365, I tried the ''customer actions" a few times, with no success. Now I am locked out of my CRA account, after 6 attempts to Netfile. I am not looking forward ... read more

TT2024 Standard: Carrying charges for fees for investment advice show up in the Alternative Minimum Tax Easy Step

I am using Easy steps method. I have entered an amount of xxx dollars into "Carrying charges for fees for investment advice" field. This seems to somehow gets misinterpreted as "current year non-capital loss" and shows up in the Alternative Minimum T... read more

Alternative Minimum Tax Error

I am getting this error. Not sure why. You have a current-year non-capital loss on your return, but one or more entries is missing on Form T691: a loss reported on line 12600 but no entry on line 67830; a loss reported on line 12200 but no entry on l... read more

I've paid you for full tax return 100$+. You said you can't help me. I'm waiting my return for two months!!!!!!!! Case number 1543570626.

Email from your representative: """" In your documents you include a note indicating you became a Canadian non-resident as of June 2024. Unfortunately Turbotax is unable to assist in preparing non-resident tax returns using either our Full Service or... read more

Unable to clear/restart tax return

I am trying to clear the tax return I have started, but have found myself unable to do so.The instructions provided lead me nowhere, as the "Tax Tools" menu on the left sidebar is nonexistent. I have navigated to every page on the TurboTax site (excl... read more

Licence Code Does Not Work

Hello I purchased Turbo Tax in the store. The licence code I have does not work. It keeps telling me that something went wrong and to try again. I have tried numerous times checking each digit carefully. I get the same message each time.