Request a Refund on product not used due to downgrade
I have paid for the turbo tax full live and wanted to downgrade to TurboTax Assist & Review Deluxe Online so i paid for turbo tax full live once and also TurboTax Assist & Review Deluxe for once and only used TurboTax Assist & Review Deluxe and requested refund for Turbo Tax full live but never received anything or refund it has been over a month now and nothing still i track the request.
it says case number [case number removed]
Your Refund status is Open. Product : TTO EXPERT FULL SERVICE DELUXE PRIMARY RETURN TY22 Refund requested amount: CA$83.99
Request a Refund on product not used due to downgrade
I was speaking with someone in March and April and they said he could see where I had paid twice for a tax kit. First time was March 23 by VISA for $79.08 order #TTWND238455446.But because I couldn't get back in the form to change something I paid again April 13th $90.38 TTWND240685625 He told me my case number was [phone number removed] and that I would get my refund for the second order. But I have not received the refund. Called again in June and again could not speak to a person. That is very stressing. Please follow this up I have used Turbo Tax for years and have never had anything like this happen. (by the way my user name is leonataxdoer.)
Request a Refund on product not used due to downgrade
No they aren't happy to discuss anything cause you can't speak to a person. One time a yelled into the phone I want to speak to a person" and that was when I got to speak to some guy that said I would get my refund. and as you can see that did me no good.
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